24/7 Nurse Triage

Download our Nurse Triage service sheet (pdf)

Paladin's phone-based 24/7 Nurse Triage service guides injured persons to the right treatment option, thereby lowering medical costs and helping to avoid potential claims. When an injury occurs, the injured person, a colleague, or a supervisor calls a toll-free number at the moment of incident. A triage nurse immediately directs the injured person to the most appropriate treatment option available — whether it is on-the-spot first aid or specialized attention at the nearest health care facility.

The average call lasts 8 to 12 minutes, and employees can call back if their symptoms change or they have additional questions. The service results in initial treatments that fit the injury and fewer visits to emergency rooms.

Capabilities

• Immediate intervention by a registered nurse specially trained in triage
• Oversight by physicians certified in emergency medicine
• Recommended treatment plan within minutes
• Documentation of the incident
• Custom reports for client
• Ongoing availability for patient questions and concerns
• Compatibility with the intake, claims, and risk management systems of most provider networks, brokers, insurance plans, and third-party administrators (TPAs)

Download our Nurse Triage service sheet (pdf)

 

Solutions

• Services
  • Medical Bill Review
  • Case Management
  • Rx Utilization Management
  • Physician On Call
  • Utilization Review
  • Claims Analysis
  • Medicare Set-Asides
• Results
• Case Studies
• Approach